Client Case

The Client

BRT Construction is one of the leading specialists for shallow utility construction in Western Canada. The company is based in Calgary, Alberta.

The Need

BRT considered it essential to reduce their fuel consumption, gain fleet management capabilities and benefit from a consultative relationship with their mobility provider.

The Story

As a leading shallow utilities service company, BRT Construction had worked for Bell for years, laying long-haul backbone fibre and other critical infrastructure. In 2008, it was time for BRT to turn to Bell. Frustrated with their existing provider they consulted with Bell’s dedicated business support team and started by switching over their mobile phone and smartphone business.

“Right off the bat we appreciated the service. There was always someone available when you had a question. When we were dealing with the other company, it felt like it was just a giant call centre and nobody knew who we were or what we did. The person-to-person contact we had with Bell is really what drew us in”, says Andrew Mack, IT Manager.